Karen demands bank teller reprint her debit card 8 times, teller maliciously complies: '[Your] employee tricked me into paying $100 worth of fees'

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Ben Weiss • Writer and Editor
Dec 3, 2024 4:00 PM EST

Difficult people often find themselves dealing with difficult consequences. At the end of the day, they have no one to blame but themselves for being, well, difficult.

Here, we have an entitled Karen customer who didn't like the fact that the bank's printing machine smudged two numbers on her new debit card (this did not affect whether or not the card worked). Now, if this happened once and the customer politely requested to have it reprinted, that would have been fine. However, this lady could not be satisfied. She ended up forcing the bank teller to reprint her card eight times. What she did not realize is that there was a fee each time the card needed to be reprinted, and if she looked carefully at the form she signed each time, she would have known that. Let's just say that she was not too happy when she saw that she now owed over $100 in fees because of this inconvenience.

For more stories like this, take a look at this post about a teacher who got even with a misbehaving student.

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    trada 1 az 2 ABC 3 DEF Anula GHI 4 GMT 5 JKLMNO Corrige PRS 8TUVWXY Entra
    via Eduardo Soares
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    Debit cards LOC I work at Wo ial bank, for those who don't know it's a bank based out of Texas located primarily on the east coast inside of Walmart. This story happened about a month ago.
    via arandomteacher
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    One of our usual entitled Karen (EK) customers comes into the bank demanding we print her a new debit card because she lost her old one. We issue debit cards same day so long as they pay a debit card fee, 10 dollars for a reprint or 15 for a new card (waived for certain accounts). A reprint was a simple task, so
    via arandomteacher
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    I print her card and send her on her way. She then walks back into the bank because the last 2 numbers were slightly rubbed off, this is due to how the machine prints the cards and is pretty common. EK: I want you to print this card again.
    via arandomteacher
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    Me: Is it not working? EK: Look at the last 2 numbers, other banks don't give me cards wit rubbed off numbers. Me: I'm sorry mam but sometimes that happens with the machine, it rubs part of
    via arandomteacher
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    the numbers off when activating the chip. EK: I don't care it looks terrible. Do it again. Me: Mam i dont think this is a good idea, we really dont have control over how the machine...
    via arandomteacher
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    EK raising her voice: I don't care what you have to do, just print my card again so it looks nice. She takes a pair of scissors and cuts up the card into tiny pieces in font of me.
    via arandomteacher
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    EK: Print the f**** card now or do I have to close my account and contact *market managers name*. The market manager isn't someone you would know unless you have had a conversation with him before, it's obvious she's trying to namedrop him to get me to shut up and comply.
    via arandomteacher
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    Que malicious compliance I turn over to my manager and he gives me a nod, I then put on a devious smile and say "Absolutely mam, but to ensure this won't happen again we will need to change the numbers so i'm going to need you to sign some things."
    via arandomteacher
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    EK: see was that so hard. We then spend the next 10 minutes printing out new cards until we get one that doesn't have the numbers slightly rubbed off. Each time the card isn't to her liking, she cuts it up and says to do it again. I just smile and say "sorry about
    via arandomteacher
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    this let's try again" each time until about 8 cards later she finally gets a card number that isn't rubbed off. EK: Finally, this card looks good, thanks. She just leaves with a smug grin thinking she won and leaving us with her massive.
    via arandomteacher
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    pile of cut up debit cards. What we "forgot" to remind her of is having a completely new card generated outside of fraud or expiration cost 15 dollars to be deducted from your account. This is made clear at account opening and since she signed off on having all these new cards printed, there was nothing she
    via arandomteacher
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    could say. Normally I try and help people avoid bank fees, but in this case f*** this entitled woman. A couple days later she comes storming into the bank looking EK: did you do to my account?
    via arandomteacher
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    Me: I'm sorry mam but what seems to be the problem? EK: Theres a bunch of debit card fees on DID YOU DO! my account, Me: Oh everytime you had me print a new debit card for you the other day, a
    via arandomteacher
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    15 dollar fee was charged to your account. The first one where you only had me reprint the card number was only 10 dollars. EK: YOU NEED TO REVERSE THESE FEES RIGHT NOW BEFORE I CALL *market manager name* AND GET YOU FIRED!!
    via arandomteacher
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    At this point my manager steps in Manager: Hello mam whats the issue? EK: YOUR DUMBA** EMPLOYEE TRICKED ME INTO PAYING OVER 100 DOLLARS WORTH OF FEES BECAUSE HE KEPT ¡ UP MY DEBIT CARD
    via arandomteacher
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    Manager: Mam could you please not yell. Also, I was there you demanded we print you a new debit card because "you didnt like the numbers being rubbed off". We have your signature on these forms stating that you wanted these cards to be printed. I will not be reversing these fees for you.
    via arandomteacher
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    EK: Then I want to close me account Manager: OK but first you need to pay off your negative account balance as well as your line of credit. EK: JUST GIVE ME *Market manager name's* NUMBER THIS ISNTANT.
    via arandomteacher
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    Me: Sorry mam but we arent at liberty to just give out his number like that. Heres the number to customer service if you would like. This is true as he's instructed us to not give his number out to any customer who ask, the only people who need his
    via arandomteacher
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    number already have it. She takes the number screams "ILL HAVE YOUR JOBS FOR THIS" flips us off kicks over a chair and storms out. We get a call from customer care later about the incident where we explain everything and scan over all the signed debit card applications. Also she had us print 8
    via arandomteacher
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    brand new cards and the 1 reprint. That cost her about 130 dollars in fees because she demanded a new debit card. The best part is my manager likely would have just waived the origional 10 dollar fee had she just been nice and asked.
    via arandomteacher
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    photofool484 17 hr. ago Where did she get the scissors? ✰ Vote Reply Share fractal_frog 16 hr. ago I carry slim folding scissors with me. Some people just carry scissors.
    via arandomteacher
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    SkwrlTail 19 hr. ago Very nice. Did the forms she signed, each and every time, say there would be a fee as well? (Pssst... it's 'Cue', to indicate that something is to start. 'Que' is Spanish for 'What?')
    via arandomteacher
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    anotherkeebler 14 hr. ago • GIVE ME Market manager name's NUMBER THIS ISNTANT. "Thanks for letting me know you were just pretending you knew him."
    via arandomteacher
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    Ejigantor 14 hr. ago • On every card I've had, the numbers are raised embossed on the front, and printed on the back. I'm assuming this is also the case here, where the two numbers "rubbed off" were from the printing on the back but the numbers were still present and legible on the front.
    via arandomteacher
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    Because otherwise, if there was no embossing and only the printed numbers, that is super _, and a card you can't read the number on doesn't have a "minor cosmetic defect" but is functionally incomplete.
    via arandomteacher

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